Terms and Conditions

The following constitute the terms and conditions to which you agree when booking any CopperTeams (as defined in #1 below) face-to-face or hybrid training (“Terms & Conditions”).  

If you are agreeing to these Terms & Conditions not as an individual but on behalf of your company or other legal entity then, “Customer” or “you” or “your” shall refer to such entity and its affiliates, and you represent that you have the authority to bind such entity and its affiliates to these Terms & Conditions and you are binding your company to these Terms & Conditions.  

CopperTeams and you shall each be referred to as a “Party” and together as the “Parties” in this Agreement. If you do not have such authority, or if you do not agree with these Terms & Conditions, you must not accept these Terms & Conditions and may not use the documentation, whether printed or available online, provided by CopperTeams in relation with the training (“Training Material”). CopperTeams reserves the right to review and update these Terms & conditions periodically at its sole discretion. 


1. Services Offered: CopperTeams Canada Inc. (“CopperTeams”) provides custom and standard training services, on-demand coaching, and people analytics tools to business teams. Training can be conducted in-person or via hybrid models.

2. Scope of Training Services

2.1 The scope of training services will be defined in the CopperTeams proposal or quotation provided to the Client. 

2.2 Any changes to the scope of services must be agreed upon in writing by both parties. 

3. Performance Guarantee: Our performance guarantee is outlined at this link. 

4. Payment: 

4.1 Training fees can be paid at the point of booking via Stripe’s secure online payment process or via electronic transfer, ACH or international wire transfer.

4.2 Standard payment terms are ‘due on receipt’.   Other payments terms may be agreed to from time-to-time. 

4.3 Custom training is billed by the hour or project. 

4.4 Monthly training subscription billing is available, with the option to cancel at any time.

4.5 Sales taxes (VAT, TVA, etc.), if any, are charged at the applicable rate depending on the product and/or customer. 

5. Additional Charges: 

5.1 Any additional charges, such as travel or other fees, will be communicated to the Client and agreed upon prior to the expense being incurred. 

5.2 The Client is responsible for covering these additional charges as outlined in the agreement. 

6. Your Obligations: 

6.1 You may not allow anyone else to access CopperTeams training courses in-person or via your log-in details. 

6.2 You must comply with all health and safety rules and regulations and any other reasonable security requirements at the premises where the training courses are provided. 

6.3 CopperTeams reserves the right to remove any delegate from a training course whose behavior is deemed      inappropriate by CopperTeams or its trainers. In these circumstances, CopperTeams will neither refund any fees nor reimburse any other costs. 

7. Confidentiality: 

7.1 Each party may disclose certain confidential information under these Terms & Conditions. 

7.2 All code, inventions, know-how, business, technical, and financial information or any information specifically designated as confidential or that could be understood to be confidential or proprietary by a reasonable person disclosed to such party constitute the confidential property of the disclosing party. 

7.3 The receiving party will use reasonable efforts to prevent the disclosure of any disclosing party’s Confidential Information for any purpose other than providing the training contemplated by these Terms & Conditions unless authorized by the disclosing party. 

7.4 The receiving party’s nondisclosure obligation shall not apply to information that the receiving party can document was rightfully in its possession prior to receipt of the Confidential Information, is or has become public knowledge through no fault of the receiving party, is rightfully obtained by the receiving party from a third party without breach of any confidentiality obligation, or is independently developed by employees of the receiving party who had no access to such information.

7.5 The receiving party may disclose Confidential Information if required by regulation, law, or court order, with advance notice to the disclosing party. 

8. Limitation of Liability: 

8.1 CopperTeams does not accept responsibility for anyone acting as a result of information in, or views expressed on, its training courses including course materials. 

8.2 To the maximum extent permitted by law, CopperTeams shall not be liable for any indirect, special, incidental, reliance, or consequential damages of any kind (including lost profits), regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise. 

8.3 CopperTeams‘ aggregate liability to you shall not exceed the amount actually paid by you to CopperTeams for the training giving rise to a claim. 

9. Warranty and Disclaimer: 

9.1 CopperTeams ensures that all training services are delivered diligently and in a good, workmanlike, timely, and professional manner consistent with industry standards. 

9.2 CopperTeams does not warrant that the provision of any content online will always be available or be uninterrupted, timely or error-free, or that such content is secure or free from bugs, viruses, errors, and omissions. 

10. Indemnification: 

Both Parties agree to defend, indemnify, and hold harmless the other Party and its directors, officers, and employees from and against any demands, damages, or liabilities arising from a third-party claim that the indemnifying Party caused bodily injury (including death) or damaged real or tangible personal property.

11. Ownership and Intellectual Property Rights: 

11.1 All training material is owned by CopperTeams. All intellectual property rights in all training material available, including the design, graphics, and text of all printed materials, all people analytics tools, and the audio of all webinars and podcasts, are owned by CopperTeams. 

11.2 CopperTeams grants a non-exclusive, non-transferable, revocable license to use the training material. No training material may be copied, reproduced, uploaded, posted, displayed, or linked to without CopperTeams‘ prior permission. 

12. Copyright Policy: We have adopted the following general policy toward copyright infringement in accordance with the Digital Millennium Copyright Act (http://lcweb.loc.gov/copyright/legislation/dmca.pdf). The address of the Designated Agent to Receive Notification of Claimed Infringement (“Designated Agent”) is listed at the end of this policy. 

Procedure for Reporting Copyright Infringement: 

If you believe that material or content residing on or accessible through our websites, application, or services infringes a copyright, please send a notice of copyright infringement containing the following information to the Designated Agent listed below: 

12.1 A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed; 

12.2 Identification of works or materials being infringed; 

12.3 Identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that we are capable of finding and verifying its existence; 

12.4 Contact information about the notifier including address, telephone number and, if available, email address; 

12.5 A statement that the notifier has a good faith belief that the material is not authorized by the copyright owner, its agent, or the law; and 

12.6 A statement made under penalty of perjury that the information provided is accurate and the notifying party is authorized to make the complaint on behalf of the copyright owner. 

12.7 Please contact the Designated Agent to Receive Notification of Claimed Infringement for Copper Teams at: [email protected] 

13. Dispute Resolution: Arbitration: 

13.1 In the event of any controversy or claim arising out of or relating to these Terms & Conditions, the parties hereto shall consult and negotiate with each other and, recognizing their mutual interests, attempt to reach a solution satisfactory to both parties. 

13.2 If the parties do not reach settlement within a period of 60 days, any unresolved controversy or claim arising out of or relating to these Terms & Conditions shall proceed to binding arbitration under the Rules of Arbitration of the International Chamber of Commerce. 

13.3 The parties shall seek to mutually appoint an arbitrator. If the parties cannot agree on a single arbitrator, then there shall be three (3) arbitrators: one selected by each party, and a third selected by the first two. 

13.4 Arbitration will take place in Seattle Washington USA for US domiciled clients and Victoria British Columbia for Canadian domiciled clients. 

13.5 All negotiations and arbitration proceedings pursuant to this Section will be confidential and treated as compromise and settlement negotiations for purposes of all similar rules and codes of evidence of applicable legislation and jurisdictions. 

13.6 The language of the arbitration shall be English. 

14. Cancellation and Transfer: 

14.1 Cancellation by customer: 

14.1.1 Face-to-face training: If you notify CopperTeams in writing at least 28 days before the start date of a training program, you will be entitled to a 50% refund. No refund will be issued if you withdraw less than 28 days before the start date, but you may transfer your place in the training program to a substitute. 

14.1.2 E-learning: Once booked, fees are non-refundable. Transfers are allowed with at least 10 days‘ notice, subject to availability, and a transfer fee may apply. 

14.2 Cancellation by CopperTeams 

14.2.1 CopperTeams reserves the right to cancel any training program due to insufficient enrollment, with notice provided at least 7 calendar days prior to the scheduled commencement date. In the event of cancellation by CopperTeams, you may elect to receive a full refund or credit toward alternative training. 

15. Subcontractors:We use subcontractors to provide certain aspects of our services and in some cases permit them to access Customer Data subject to appropriate obligations of security, confidentiality and compliance with applicable laws. We remain responsible for our subcontractors’ compliance with these Terms and Conditions with respect to their services provided hereunder. 

16. Contact: Please contact CopperTeams’ training department for any other training questions or requests by emailing: [email protected].

17. Privacy Policy:  CopperTeam’s privacy policy can be viewed at www.copperteams.ai/privacy  

18. Force Majeure: 

Neither party shall be liable to the other for any delay or failure to perform any obligation under these Terms & Conditions (except for a failure to pay fees) if the delay or failure is due to unforeseen events which are beyond the reasonable control of such party, such as a strike, blockade, war, act of terrorism, riot, natural disaster, failure or diminishment of power or telecommunications or data networks or services, or refusal of a license by a government agency, each a Force Majeure Event. 

19. Entire Agreement and Severability: 

19.1 This Agreement is the entire agreement between you and CopperTeams relating to the training and supersedes all prior or contemporaneous oral or written communications, proposals and representations with respect to the training or any other subject matter covered by these Terms & Conditions.

19.2 If any provision of these Terms & Conditions is held to be void, invalid, unenforceable or illegal, the other provisions shall continue in full force and effect. 

20. Assignment:These Terms and Conditions are personal to you, and are not assignable, transferable or sublicensable by you except with our prior written consent. We may assign, transfer or delegate any of our rights and obligations hereunder without consent. 

21. Agency: No agency, partnership, joint venture, or employment relationship is created as a result of these Terms and Conditions and neither party has any authority of any kind to bind the other in any respect. 

22. Notices: Unless otherwise specified in these Terms and Conditions, all notices under these Terms and Conditions will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or email; or the day after it is sent, if sent for next day delivery by recognized overnight delivery service. Electronic notices should be sent to [email protected]. You acknowledge and agree that Copper Teams may occasionally send you communications via email or by posting on our website

23. No Waiver: Our failure to enforce any part of these Terms and Conditions shall not constitute a waiver of our right to later enforce that or any other part of these Terms and Conditions. Waiver of compliance in any particular instance does not mean that we will waive compliance in the future. In order for any waiver of compliance with these Terms and Conditions to be binding, we must provide you with written notice of such waiver through one of our authorized representatives. 

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